Got questions on the online booking or check-in process?
Something unexpected come up? Get answers to common questions here!
  • What do I need to know during contactless check-in?
    Check-in information and directions are provided in your Airbnb itinerary/receipt. In your Airbnb itinerary, the Self Check-In tab, or Check-In information, you will find instructions and access information for your unit, parking and passes. Access information will be visible prior to arrival in your itinerary and check-in is any time after 3pm.

    If you have any questions or issues with your app or member account, Airbnb Support: 1-855-424-7262
  • Is there free parking available at your AirBNB units?
    There is! In your Airbnb itinerary you will find instructions and notes on parking. The properties may include a garage, off street parking and street parking details.

    The street parking around the UWS campus is Permit Parking Only. Guest Parking permits are provided in your unit for your arrival.
  • Are pets allowed at your AirBNB units?
    There is a no pet policy at our properties, and difficult to make exceptions as it is very problematic with other guests in the building when they expect a no pet policy.
  • I don't have an AirBNB account. How do I set one up?

    Signing up for an Airbnb account is easy, and best of all - free!

    Go to airbnb.com, click Sign Up or download the Airbnb App on your mobile device.

    You can sign up using your email address, Facebook account, Google account or AMEX. After you sign up, be sure to complete your account before booking a reservation.

  • What are the requirements to book on Airbnb?

    Airbnb requires a few pieces of information before travel on Airbnb. Guests need to have this information filled out before they can make a reservation request. This information helps make sure hosts know who to expect, and how to contact the guest.

    Airbnb’s requirements for guests include:

    • Full Name
    • Email Address
    • Confirmed Phone Number
    • Introductory Message
    • Agreement to the House Rules
    • Payment Information

    Hosts will not see guest’s real email addresses, even after they book a stay. Instead, hosts will see a temporary Airbnb email address that forwards their messages to guests. Some hosts may also ask guests to provide photo ID before booking their space. For assistance or questions with AirBNB accounts, your host is unable to offer assistance. Please call 1-855-424-7262. 

  • Where can I find information for my AirBNB trip?

    In your Airbnb itinerary, under Resources, the Self Check-In tab, or Check-In information you will find instructions and the door access code for your unit.

    Once you have a confirmed reservation, your billing receipt and itinerary are automatically generated and stored in Your Trips. They're updated in the event you cancel your reservation, change your reservation, or receive a refund. 

    Find your itinerary or receipt

    • To find your itinerary:
      • Go to Your Trips on airbnb.com
      • Next to the reservation you want to see the itinerary for, click View Itinerary.

    • To find your receipt:
      • Go to Your Trips on airbnb.com.
      • Next to the reservation you want to see the receipt for, click View Itinerary.
      • Under Billing, click Detailed Receipt. For receipts from past trips, click See Trip Details.

    Your itinerary contains a lot of useful information about your reservation, including:

    • Check-in time
    • Listing address
    • Detailed directions from your host
    • Telephone number for your host
    • Direct link to message your host to confirm check-in details
    • House manual
    • House rules
    • Your billing information
  • Do you have recommendations for activities, parks, or food locations?
    We include a list of activities, local attractions, park, and trail information, in your itinerary and guest information in your Airbnb app. There is also a guest book in your unit with information, lists, and pamphlets.

    We also have an Airbnb Guidebook online that includes a map and links to local businesses.

    View Guidebook Here
What is Airbnb & How Does It Work?
How to Sign Up for Airbnb
How to Book on Airbnb
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